Learning Management & Certification Services

Georgia Access needed to transition its agent certification learning management system from an incumbent provider while maintaining uninterrupted service, preserving historical records, supporting regulatory content updates, and preparing thousands of agents for the upcoming certification cycle.

MCG provided a comprehensive transition strategy that included:

• LMS hosting and administration
• Data conversion and migration
• Content maintenance and updates
• New course and certification development
• User support and help desk services
• Ongoing platform management

Within weeks of launching the 2027 certification program, thousands of agents and assisters successfully accessed the platform, completed training requirements, and obtained certification.

The transition was completed without disrupting learner access while delivering substantial cost savings and establishing a more responsive, agile support model for the program.